3k live Privacy Policy

02 Information Collection

3k live collects user information in various ways. The categories of information collected are listed below:

2.1 Information Provided at Registration

When creating an account, you are required to provide certain information, which we store:

• Full name
• Date of birth (for age verification — the service is for users aged 21 and above only)
• Mobile number
• Email address
• Username and password

2.2 Transaction Information

During deposits and withdrawals, the information we record includes — transaction amount, method (bKash, Nagad, Rocket, Upay), date and time, and transaction ID. This information is used to ensure financial security and to resolve disputes.

2.3 Automatically Collected Information

When you browse our platform, certain technical information is automatically saved:

• IP address
• Device type and operating system
• Browser type and language
• Session duration and navigation patterns
• Cookie and local storage data

2.4 Gaming Activity Information

We keep records of your gaming history, betting patterns, win/loss records, and which games or sections you spend the most time on. This is primarily used to improve your experience and to follow responsible gaming practices.

2.5 Communication Information

When you contact customer support via live chat or email, a record of that conversation is kept. This helps improve service quality and resolve your future issues more quickly.

03 Use of Information

3k live uses the collected information for the specific purposes listed below:

3.1 Service Operations

Information is essential for core functions such as account creation and verification, transaction processing, game management, and ensuring the security of your account.

3.2 Identity Verification and Security

We analyse information to confirm each user's identity, prevent unauthorised access, and detect fraud. Age verification information is particularly important, as our service is for users aged 21 and above only.

3.3 Customer Support

Our customer support team uses your information to resolve your issues quickly, process bonuses, and answer transaction-related questions.

3.4 Responsible Gaming

We monitor gaming patterns to effectively implement our Responsible Gaming Policy. If unusual behaviour is observed in a user's activity, appropriate steps are taken — such as recommending a temporary break or offering the option to set limits.

3.5 Service Improvement

We analyse overall usage patterns to improve the platform's performance, game layout, and user experience. This analysis is done at an aggregate level, not at the individual level.

3.6 Communications

We use your mobile number or email to send important account updates, transaction confirmations, and security alerts. You have the option to opt out of promotional communications if you prefer.

04 Sharing Information with Third Parties

3k live never sells or commercially transfers your personal information. However, information may be shared with third parties in certain specific situations:

4.1 Payment Processors

Information required to process transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These organisations operate under their own privacy policies.

4.2 Technology Partners

Information necessary for operations may be shared with game software providers, security solution providers, and cloud service providers. All such partners work under strict confidentiality agreements.

4.3 Legal Obligations

Under applicable Bangladeshi law, 3k live is obliged to provide information upon a valid court order or legitimate request from a government authority. In such cases, we will endeavour to provide only the specific information requested.

4.4 Fraud Prevention

If specific evidence of fraud or misuse is found in an account, the relevant information may be shared with the appropriate security authorities.

05 Cookies and Tracking Technologies

3k live uses cookies and similar technologies to operate the website and app. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core functionality. The platform will not work properly without them and there is no option to disable them.

5.2 Functional Cookies

These cookies are used to remember your preferred language, bet amounts, or other personal settings.

5.3 Analytics Cookies

Traffic is analysed to understand which parts of the platform are used most and where improvements are needed. This analysis is conducted in aggregate without identifying individuals.

5.4 Cookie Management

You can control whether to accept or reject cookies from your browser settings. However, disabling essential cookies may prevent you from using some important features of the platform.

06 Data Security

3k live gives the highest priority to the security of your information. We keep data secure using industry-standard best practices:

• SSL Encryption: All data transfers between your browser and our servers are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised staff can access user data on a need-to-know basis.
• Regular Security Audits: System audits are conducted regularly to identify potential vulnerabilities.
• Firewall and Intrusion Detection: Multiple security layers are active to prevent unauthorised access and cyber attacks.
• Two-Step Verification (OTP): OTP-based verification applies to sensitive operations.

However, no system on the internet is completely secure. You are also responsible for the security of your own account — use a strong password and do not share your login details with anyone.

07 Data Retention Period

3k live does not keep your information indefinitely. Different retention policies apply to different types of information:

• Account Information: Retained while the account is active and for the legally required period after closure.
• Transaction Records: Retained for an extended period for financial dispute resolution and legal requirements.
• Customer Support Records: Retained for a set period after the conversation ends.
• Cookie and Session Data: Deleted when the session ends or after the set period expires.

After the retention period, data is securely deleted or anonymised so that individuals can no longer be identified.

08 Your Rights

3k live believes you should have control over your own information. You have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. To make this request, contact customer support directly.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Proof of identity may be required for changes to your name, date of birth, or contact details.

8.3 Right to Close Your Account

You may close your account if you wish. However, certain information may need to be retained for a set period to meet legal obligations.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive messages about bonuses or offers, you can opt out at any time. However, messages related to account security and transactions will always be sent.

09 Protection of Minors

All services of 3k live are strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Date of birth is verified at registration, and in suspicious cases additional verification through an identity document may be required. If a minor has created an account by any means and it comes to our attention, that account will be closed immediately and all related information will be deleted.

If parents or guardians suspect their child is using our platform, please notify customer support immediately.

10 Changes to This Policy

3k live reserves the right to update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The updated version will be published on this page.
• The "Last Updated" date will be changed.
• For significant changes, a notification will be sent to the registered email or mobile number.

If you continue to use the platform after any changes, you are considered to have agreed to the new policy. We therefore recommend reading this page from time to time.

For more details about the general terms of our service and user responsibilities, visit our About Us page, where more information about 3k live is available.

11 Contact

If you have any questions or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 directly via live chat — support is available in both Bengali and English.
• Email: [email protected]

We will try to respond to your request as quickly as possible. For general questions, service details, and common queries, you can also visit our FAQ page.